Saturday, 13 January 2018

BBC Appoint Ombudsman Services

Have BBC TV Licensing contractor Capita bullied you or someone you know into buying a TV licence you or they do not need? 

If so, there is a new procedure, form of investigation, adjudication and redress.  Disputes between people victimised and aggrieved by the numerous depradations committed by BBC TV Licensing contractor Capita and their commission rewarded Code 8 obsessed door to door bullies used to have to endure a 5 stage war of attrition all the way up to the BBC Trust to be,once in a while, resolved.  Many who resorted to the BBC Trust felt they had been treated as badly by the BBC Trust as they had been by BBC TV Licensing contractor Capita.

Well, the politician appointed BBC Trust is no more. It got abolished and replaced by the politician appointed BBC Unitary Board.  The limited remit of the BBC Unitary Board means that complaints about BBC TV Licensing contractor Capita are no longer dealt with by the BBC.

Indeed a screenshot taken from a Freedom of Information request response proves that complaints sent to BBC Director General, Tony Hall, are as a matter of course immediately fobbed off and redirected to Capita BBC TV Licensing™, the useless incompetent shower contracted to "operate" BBC TV licence fee administration and enforcement; the very useless incompetent shower responsible for the grievance in the first place.  So, in dog chasing its own tail mode, Capita BBC TV Licensing "investigate" Capita BBC TV Licensing and there is no external body to monitor the process and to adjudicate on any grievances and injustices arising therefrom.

That has now changed.  The BBC have appointed Ombudsman Services to investigate and adjudicate on complaints brought by people victimised and aggrieved by Capita BBC TV Licensing.  Disputes dating back to 2 November 2017 are subject to the new dispute resolution process.  There seems to be no published information about it, but our guess is that some residuary body deals with unresolved disputes pre-dating 2 November 2017.

So, if you or anyone you know has suffered in any way from the activities of BBC TV Licensingcontractor Capita and Capita have first failed to resolve the matter to your or their satisfaction then the option now exists to take the matter directly to Ombudsman Services for investigation and adjudication.  There are points of caution to note. Two of which are, firstly BBC TV Licensing contractor Capita's internal investigation, adjudication and redress procedures have to be exhausted before resort to Ombudsman Services. Secondly Ombudsman Services tend to deal with injustices, so people have to be clear in their own minds about the injustices and the nature of the injustices they have suffered at the hands of BBC TV Licensing contractor Capita and that taking the injustice further to Ombudsman Services is a reasonable escalation.

In the case of the above scenarios, BBC TV Licensing contractor Capita's ethically questionable and widespread practise of mis-selling, where somebody has been bullied by BBC TV Licensing contractor Capita into buying a BBC TV licence they do not need they must first take the matter up with Capita at the very earliest opportunity.  People must have and keep a documentary record of EVERY particular of the matter in dispute.  Yes, EVERY particular! Anything that could have a bearing on the outcome no matter how trivial it may seem.  It could be the difference between success or failure.
Then people must waste no time whatsoever, take the matter up with BBC TV Licensing contractor Capita, it must be done at the very earliest opportunity if not immediately.   Demand that Capita do an immediate investigation and demand a full refund.  Then, once BBC TV Licensing contractor Capita's internal processes are exhausted and the matter is still unresolved, go to Ombudsman Services at the very earliest opportunity. If people feel that Ombudsman Services have failed them there is the option of having your constituency MP take the dispute to a higher political level for policy amendment.

By the way, our advice to people who have no legal need of a BBC TV licence is still to never ever talk to Capita BBC TV Licensing.  There is no obligation on householders to inform Capita BBC TV Licensing that no TV licence is needed.  

By the way, Right Honorable Matt Hancock MP who provided the response below is now the Secretary of State for Digital, Culture Media and Sport.
The value of domestic cctv surveillance and handheld video camera can prove invaluable in gathering evidence of the serial abuses and misdemeanours perpetrated by employees of Capita Business Services under cover of the BBC TV Licensing™ contract. TV Licensing Watch advise anybody who has the misfortune to have face to face dealings with Capita BBC TV Licensing™ to make an audio-visual record of those dealings in their entirety covertly or overtly with cctv and handheld video cameras.

For people who have not exercised their right to remain silent, TV Licensing Watch advise anybody who has had the misfortune to have face to face dealings with Capita BBC TV Licensing™ and have received a summons as a consequence to contact a licensed law practitioner if: there is the slightest discrepancy between the actual situation regarding viewing habits and/or what actually happened during the interview compared with what has been written on the TVL178 Record of Interview self incrimination form.

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