David Perry, QC, must be in raptures. For those of you who are not acquainted with David Perry, QC, he was charged with onerous task of investigating BBC TV
licence fee enforcement and his findings, The Perry Review into TV LicenceEnforcement is the starting point for this blog entry.
In his report, Perry, recommended that the BBC, or to be
more precise, BBC TV Licensing™ contractor Capita, indulge in what he termed
“basic data harvesting” to promote the efficiency of the administration and
enforcement of the outdated and draconian BBC TV licence fee.
Well, it seems that his “basic data harvesting” recommendation
has borne fruit. BBC TV Licensing™
contractor Capita, beside themselves with flushed excitement, have flung themselves
excitedly into the task of “basic data harvesting” with the voracious appetite of
the new rich, and with their characteristic flagrant disregard have exceeded the scope and remit of the task. Writing this particular blog entry brings to
mind an earlier blog entry, “Innovative or Intrusive?”.
A screenshot of one of the fruits borne of, Perry’s
Review into TV Licence Enforcement, is presented below. It is a questionnaire sent out by BBC TV
Licensing contractor Capita concerning the circumstances of a change of
address.
Now, we don’t know about you, but we are of the opinion
that this questionnaire is a gross intrusion into the private arrangements freely
and privately entered into between consenting adults in the privacy of their
own homes. Our advice to anybody who
receives this questionnaire from, BBC TV Licensing™ contractor Capita, is not
to respond to it. Once people have
divulged this sensitive personal information and identified themselves in
connection with a particular address they have completely lost control of how
that data is used and into whose hands that information may fall. If people have any doubt whatsoever how data
will be exploited, then do not supply it.
If people have any misgivings that personal data supplied by them will
be used against them, then do not supply it.
Given BBC TV Licensing™ contractor Capita’s TV licence fee
administration and enforcement track record since 2002, the year the BBC first
awarded Capita the contract, people have every reason not supply sensitive personal information
about themselves to BBC TV Licensing™ contractor Capita.
Data harvesting by BBC TV Licensing contractor Capita is
not limited to intrusive questionnaires.
Utilities and occupancy data gathered by Morrison Data Services is exploited. Then there is the rather questionable
arrangement with Acxiom in which consumer transaction data unrelated to the BBC TV
licence fee is obtained and exploited.
Interestingly, the Perry Review into TV Licence Enforcement recommended the reinstatement of the TV Dealer Notification to TV Licensing scheme abolished 25 June 2013. Although TV Dealer Notification to TV Licensing scheme was abolished 25 June 2013 many retailers still seem to have and use the TV dealer notification form books. These TV dealer notification form books, completed or not, were all supposed to have been securely destroyed by now but clearly they have not. However, there is growing evidence that seems to indicate that a shadow/ghost notification scheme to TV Licensing is in operation.
Interestingly, the Perry Review into TV Licence Enforcement recommended the reinstatement of the TV Dealer Notification to TV Licensing scheme abolished 25 June 2013. Although TV Dealer Notification to TV Licensing scheme was abolished 25 June 2013 many retailers still seem to have and use the TV dealer notification form books. These TV dealer notification form books, completed or not, were all supposed to have been securely destroyed by now but clearly they have not. However, there is growing evidence that seems to indicate that a shadow/ghost notification scheme to TV Licensing is in operation.
Apparently, the 29+ million Postal Address File addresses stored in the Capita operated TV Licensing™ databases is insufficient and now, BBC TV Licensing™ contractor Capita, want to include additional fake and non-addresses in their already chronically unreliable address-bloated databases. Which, we found out recently, stored details of a person who had been deceased for 11 years and which, knowing the depths and extent of Capita’s chronic incompetence, undoubtedly stores details of countless other people long since deceased.
We also recall, Consumer Champion, Anna Tims,
“congratulating” TV Licensing™ which had created 4 different fake address records in
TV Licensing™ databases for 1 residential address purposely to entrap a person, a TV licence holder, into paying up alleged arrears for a TV licence. “Canniest Profit Booster” she called it. Given BBC TV Licensing™ contractor Capita’s propensities
and track record that will be replicated Heaven knows how many times.
“Why don’t you check your database?” is the constant refrain but to no avail. Perhaps the thumbnails go someway to explaining what must, after 16 years of Capita stewardship of TV licence fee administration and enforcement, amount to millions fake and non-address errors and duplications stored in Capita operated TV Licensing™ databases.
Fake and non-address errors and duplications which for BBC TV Licensing™ contractor Capita, yield a financial harvest of unexpected additional revenue by way of duplicated payments which people may not notice. Yes, there’s money in them there fake and non-address errors and duplications and it is in the financial interests of the BBC and their TV Licensing™ contractor Capita to keep it quiet as the BBC tries to bale itself out financially as the full cost of taxpayer funded BBC TV licence fee concessions are transferred from the DWP to the BBC. Some £800 million. The BBC is going to need all those TV Licensing™ databases fake and non-address errors and duplications to keep solvent.
By now the notion that what BBC TV Licensing™ contractor
Capita are doing conforms to “basic data harvesting” will have long since been
dispelled. It more than exceeds “basic
data harvesting”. To us it seems more
like collecting sensitive personal information tarted up as data harvesting to corner people into buying TV licences
they have no legal need of.
Why? Go back to
the questionnaire.
“To help establish whether a separate TV licence is
needed please answer the following questions and return this email to us.“
Notice the switch about who makes the decision whether a
TV licence is needed. It is not the
people unwise enough to complete and return the questionnaire, it is BBC TV
Licensing™ contractor Capita. Who will
exploit the private information to their advantage by using it against the
people who have supplied it? BBC TV Licensing™ contractor Capita.
“ . . . . Once we receive this information we?ll
(we’ll)be able to confirm the licensing requirements at the address . . . . “
“we’ll”? Once they
have confirmed “the licensing requirements at the address” and it means buying a TV licence and people unwise enough to have completed
the questionnaire disagree, what then?
It opens a window of opportunity for BBC TV Licensing™ contractor Capita
to exploit private information to their advantage by using it against the
people who have supplied it.
Currently, the TV licence databases are address
based. The BBC wants to change that to
customer name databases. Why? There are more people than addresses so the
potential take in TV licence fees is greater per name than per address. The BBC wants people to have individual BBC
accounts. This can be seen in the
insidious way iPlayer has been, bit by bit, restricted to one person per
household by virtue of linking a TV licence number to one email address at one
residential address and thereby throttling access to iPlayer to one person at a
time. Once BBC TV Licensing™ contractor
Capita can link names to addresses and payment records it is, Bonanza! Multiple TV licence fees per address and a
means of entrapping and binding individuals into hoops of financial obligation into
obtaining TV licences which by law they may not need.
Yes, David Perry, QC, must be in raptures. BBC TV Licensing™contractor Capita certainly
seem to be. More so. We bet they can hardly
believe their luck.
People can bring the collective raptures of Perry and BBC
TV Licensing contractor Capita to an abrupt end. How?
By simply asking themselves, “How I live: What business is it of BBC TV
Licensing™ contractor Capita?”
None
The value
of domestic cctv surveillance and handheld video camera can prove invaluable in
gathering evidence of the serial abuses and misdemeanours perpetrated by
employees of Capita Business Services under cover of the BBC TV Licensing™
contract. TV Licensing Watch advise anybody who has the misfortune to have face
to face dealings with Capita BBC TV Licensing™ to make an audio-visual record
of those dealings in their entirety covertly or overtly with cctv and handheld
video cameras.
For
people who have not exercised their right to remain silent, TV Licensing Watch
advise anybody who has had the misfortune to have face to face dealings with
Capita BBC TV Licensing™ and have received a summons as a consequence to
contact a licensed law practitioner if: there is the slightest discrepancy
between the actual situation regarding viewing habits and/or what actually
happened during the interview compared with what has been written on the TVL178
Record of Interview self incrimination form.
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